Refund policy

Thank you for shopping with TrackX. We strive to provide high-quality GPS tracking devices and digital services. Please read our refund and replacement policy carefully before making a purchase.

Replacement Warranty

We offer a 100% replacement warranty on all GPS tracking devices. If your device is found to be defective or malfunctioning due to manufacturing issues, we will replace it free of charge.

To request a replacement, please follow these steps:

Contact our customer care team.

Provide your order details and describe the issue.

Our support team will guide you through the troubleshooting process.

If the issue persists, we will arrange a replacement.

Refund Policy

We do not offer refunds on electronic items or digital purchases, including GPS devices, software subscriptions, or any digital services. Once an order is placed and processed, it is non-refundable.

Exclusions from Replacement & Refunds

The following conditions are not covered under our replacement policy:

- Damage due to misuse, accidents, or unauthorized modifications.

- Water damage unless the device is explicitly marketed as waterproof.

- Normal wear and tear.

- Issues arising from third-party interference or tampering.

Customer Support & Troubleshooting

If you face any issues with your device or digital service, our customer care team is here to help. We encourage you to reach out to us for troubleshooting before requesting a replacement. Our experts will guide you through potential solutions to ensure the best experience with our products.

We appreciate your trust in TrackX and are committed to providing top-notch customer service!